Aloha wave chaser! Before you dive into our surf gear, please take a moment to review these terms. They’re designed to keep everything between us as smooth as a glassy morning wave. By using our site, you agree to these terms – so read on and let’s keep the stoke alive!
1. Welcome to WavePulse
WavePulse Shop (“we”, “us”, or “our”) operates the website wavepulseshop.com, offering premium surf gear including backpacks, boogie boards, surfboard bags, fins, leashes, and traction pads to riders worldwide (except Asia and remote areas).
2. Your Responsibilities
2.1 Account Accuracy
When creating an account or placing orders, you must provide accurate information – treat it like giving directions to your secret surf spot.
2.2 Legal Use
You agree not to use our site for any illegal purposes or in ways that could damage our services. No drop-ins allowed in our lineup!
2.3 Age Requirement
You must be at least 18 years old or have parental consent to make purchases, just like you’d need permission to borrow the car for a dawn patrol.
3. Product Information
3.1 Product Descriptions
We wax poetic about our gear, but colors may vary slightly from screen to screen – like how waves look different from the cliff than they do in the water.
3.2 Pricing
All prices are in USD. While we try to keep prices as steady as a longboarder’s stance, they may change due to supplier costs or currency fluctuations.
3.3 Availability
Popular items sell out faster than a barrel wave. If something’s out of stock, we’ll notify you faster than you can say “wipeout.”
4. Ordering & Payment
4.1 Order Process
When you place an order, it’s like paddling for a wave – commitment! You’ll receive an order confirmation email faster than a duck dive.
4.2 Payment Methods
We accept Visa, MasterCard, JCB, and PayPal – all the major players, just like the surf brands we carry.
4.3 Order Changes
Need to change your order? Contact us at [email protected] within 1 hour of ordering – after that, your board is already in the shaping room.
5. Shipping & Delivery
5.1 Processing Time
We process orders in 1-2 business days (excluding weekends/holidays) – faster than you can wax your board.
5.2 Shipping Options
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
- Free Shipping: Orders over $50 via EMS (15-25 business days)
5.3 International Orders
Customs fees are your responsibility – like bringing bananas on your boat, we can’t control what happens at the border.
6. Returns & Refunds
6.1 Return Policy
Not stoked? We accept returns within 15 days of delivery. Items must be unused with original packaging – treat returns like you’re lending your favorite board to a friend.
6.2 Non-Returnable Items
For safety reasons, we can’t accept returns on installed traction pads or used fins – once they’re on, they’re part of your quiver.
6.3 Refund Process
Refunds take 5-10 business days after we receive your return – the money tide comes back in gradually.
7. Intellectual Property
All content on our site is protected like a secret surf spot. Don’t copy our designs, descriptions, or images without permission – that’s worse than snaking someone’s wave!
8. Liability Limitations
Important: We’re not liable for incidental damages (like missed surf trips) or product misuse (using a leash as a jump rope). Our liability is limited to the purchase price – just like how your surf insurance works.
9. Changes to Terms
We may update these terms occasionally – we’ll post changes like we’d call out a set wave coming your way.
10. Contact Us
Questions? Email our crew at [email protected] or write to:
WavePulse Shop349 Riverside Drive
Toccoa, US 30577
Now that the paperwork’s handled, get back to what matters – the next swell is always coming!
– The WavePulse Shop Crew