Welcome to the WavePulse Shop FAQ! We’re stoked you’re here. Whether you’re a beginner catching your first wave or a seasoned pro chasing the perfect swell, we’ve got answers to all your questions about our premium surf gear and services.
About WavePulse Shop
Who is WavePulse Shop for?
WavePulse Shop caters to surfers of all levels who demand quality gear:
- Beginners looking for their first boogie board or starter equipment
- Intermediate surfers upgrading their setup before competitions or trips
- Seasoned pros needing reliable replacement parts like fins or traction pads
- Surf enthusiasts who appreciate premium board bags and accessories
What’s your shop style?
We’re surfers serving surfers! Our style is:
- Authentic: Designed by surfers who understand what you need in the water
- Premium: We carry only wave-tested, quality equipment
- Efficient: Streamlined service to get you riding faster
- Global: Shipping worldwide (except some remote areas and parts of Asia)
Product Questions
What types of products do you offer?
We specialize in:
- Backpacks designed for surfers
- Boogie Boards for all skill levels
- High-quality Surfboard Bags for protection
- Performance Surfboard Fins
- Durable Surfboard Leashes
- Premium Surfboard Traction pads
How do I choose the right surfboard fins?
Fins affect your board’s performance differently:
- Single fins offer smooth, classic turns
- Thruster sets (3 fins) provide balance of speed and control
- Quad sets (4 fins) deliver maximum speed and drive
- Consider your skill level – beginners may prefer more stability
Ordering & Payment
What payment methods do you accept?
We accept all major payment options for smooth checkout:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We don’t store your full payment details on our servers.
Can I change or cancel my order?
Contact us immediately at [email protected] if you need to modify your order. We’ll try to accommodate your request if your order hasn’t entered the processing stage (typically within 1-2 hours of ordering).
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to get your gear to you:
- Express Wave Rider (Standard Shipping): $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
- Endless Summer (Free Shipping): Free on orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We take 1-2 days to carefully prepare your order:
- Quality check all items
- Package with care
- Send dispatch notification with tracking
Do you offer local pickup?
Yes! Visit us at our Riverside Drive location in Toccoa, Georgia. Email [email protected] to arrange pickup and maybe score some local surf spot tips from our crew.
Why does my package require signature confirmation?
We require signatures to prevent “porch piracy” – we know how devastating it would be to miss your new gear right before a big swell!
Returns & Exchanges
What’s your return policy?
We offer a no-worries 15-day return policy from delivery date. Contact us at [email protected] to initiate returns. Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, please allow:
- 5-7 business days for processing
- Additional time for your bank to post the credit (varies by institution)
Contact & Support
How can I contact customer service?
Our surf-loving crew is here to help:
- Email: [email protected]
- Physical Address: 349 Riverside Drive, Toccoa, US 30577 (for local pickups only)
Do you offer product recommendations?
Absolutely! Email us at [email protected] with details about:
- Your skill level
- Current equipment
- Local wave conditions
- What you’re looking to improve in your surfing
Still have questions? Don’t hesitate to reach out – we’re happy to help you get the perfect gear for your next surf adventure. Now get out there and ride!
Your perfect wave—and your new gear—are waiting.